Outbound Engagement Campaigns
Active member engagement is the difference between surviving and thriving in today’s competitive marketplace as the needs and behaviors of the membership evolve. Online and mobile services have replaced face-to-face conversations and foot traffic in credit union branches, leading to less compassionate, human interactions with members.
PFP | The Family Security Plan ® can help effectively nurture your members and enhance their member experience.
We will provide the resources to speak with every member of your credit union and do the most important things: welcome them, thank them, confirm their information, reaffirm their knowledge of their current products and service, talk about their needs, and provide your credit union products as solutions.
Our customized campaign strategically targets members and increases the opportunity for overall relationship development, improved member experience and growth. Our goal is to help your credit union enhance product and services awareness, create greater member engagement by addressing member needs and to generate more income.