Our leadership

For over 50 years, The Family Security Plan has continued to grow under the guidance of experienced leaders dedicated to serving the credit union community and protecting families nationwide.

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Meet the executive team

david sussman

David Sussman

Chief Visionary Officer

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dustin riedel

Dustin Riedel

Chief Operating Officer

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james ahrens

James Ahrens

Chief Value Officer

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sean mcginley

Sean McGinley

Chief Executive Officer

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harold holmes

Harold Holmes

Chief Relationship Officer

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johnnette white

Johnnette White

Chief Sales Officer, President New York Region

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john schmitt

John Schmitt

Chief Business Development Officer

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tim schmitt

Tim Schmitt

Chief Experience Officer

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ken colgan

Ken Colgan

Chief Administration Officer

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Built on a strong foundation

At FSP, leadership starts with people. Our executive team believes that supporting employees is the foundation for supporting our members, partners, and communities. We’re proud to foster a culture built on collaboration, purpose, and growth and honored to be recognized as a top workplace.

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A great place to work

Our leadership team believes that taking care of our employees is the first step in taking care of our members. Explore career opportunities and see why we are consistently voted a top workplace.

Ready to grow your credit union and protect your members?

Partner with a team that understands your industry inside and out.

Schedule a Strategy Session

What best describes your current life situation?

How old are you?

Are you currently employed?

What is your biggest financial concern if something unexpected happened?

Select all that apply

Which of these apply to your current situation?

Select all that apply

How long do you need coverage?

Would you like to cover anyone else in your family?

Select all that apply

How would you describe your lifestyle?

What matters most to you in an insurance plan?

What weekly budget are you comfortable with for insurance?

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A Family Security Plan® specialist may also reach out to answer any questions.

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What’s your age range?

Do you support children, a spouse, or other family members?

Have you had a big life change lately?

What best describes your job situation?

Do you or your spouse work in a high-risk job?

(for example a firefighter, police officer, construction worker, etc.)

How long could your household stay afloat if your income stopped?

coverage quiz image 01

Do you have emergency savings set aside?

Do you have life or supplemental insurance through work or elsewhere?

Will your insurance coverage continue if you leave your job or retire?

Have you reviewed your insurance in the past year?

Do you have any major debts?

If something happened to you, could your family maintain their lifestyle?

Are you concerned about losing income if you couldn’t work?

What types of insurance are you open to learning more about?

Select all that apply

What’s your monthly budget for coverage?

Your Insurance Coverage Score is Ready!

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Credit Union Health

We innovate from within, embracing needed change with speed and implementing new ideas as part of a formal strategic plan.

Are your ideas truly inspired from within your team? Does implementation happen, or do great ideas stall between inspiration and execution?

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Credit Union Health

Our third-party relationships are genuine strategic partnerships that advance our long-range and short-term strategies.

Do your partners bring measurable value beyond their product or service, or do they simply fill a line item in the budget?

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Completely disagree

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Credit Union Health

Our leadership team holds itself and our teams accountable to clear, measurable goals, and everyone knows the numbers.

Does the team know what is expected? Do they solve their own problems, or rely on the CEO to come up with solutions? Does everyone know and can recite the credit union's overall goals?

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Completely disagree

Completely agree

Channels Of Access

We proactively reach out to our membership through outbound calling, email campaigns, and community outreach rather than waiting for members to come to us.

Industry data shows only 30% of loan origination comes from proactive channels. Where does your credit union stand? Insurance is 95% proactive: how proactive are you?

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Completely disagree

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Channels Of Access

Our Business Development Team systematically visits employer groups and intentionally builds lasting relationships with key contacts throughout.

Is your BD team held accountable to visits and results? Are contacts tracked continuously, not just when a position turns over?

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Completely disagree

Completely agree

Channels Of Access

Our online and mobile banking, social media, and email marketing actively generate interest in products and services, pointing members toward educational content and referrals.

Do you have your own content or do you pull from outside? Is it personalized and segmented by member life cycle, or are you still sending blanket messages to your entire membership?

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Completely disagree

Completely agree

Channels Of Access

Our branches and contact center are optimized to educate members and generate meaningful cross-selling results, not just service transactions.

How is cross-selling measured? Is it consistent across the team, or dependent on a few top performers? Does everyone know the numbers, and are those numbers celebrated?

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Completely disagree

Completely agree

Member Engagement

We have a systematic outbound engagement program that builds trust before the call, uses member data to personalize each conversation, and produces measurable results.

Is it truly systematic, or occasional and one-off? Do you warm up the call with personalized emails first? A program that runs occasionally produces occasional results.

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Completely disagree

Completely agree

Member Engagement

Our member engagement conversations consistently lead to action - members participating in appropriate products and services - and we track and celebrate those results.

What is the desired call to action on each engagement, and is it consistently measured? Are the actual results meeting the purpose of the program?

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Completely disagree

Completely agree

Member Engagement

We measure the critical metrics of our engagement program - loan conversions, cross-sell results, retention rates - and use that data to make real decisions.

Can you show the results of your engagement program right now in a report, not an estimate? A program without data is a program running on belief.

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Completely disagree

Completely agree

One last step.

Your Credit Union Health Report is ready. Enter your information below and a Family Security Plan specialist will be in touch to walk through your results.

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