Individuals Credit Unions
Let’s Partner

Protecting families
since 1973

We believe that affordable insurance solutions should be available to everyone.
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Protecting families. Strengthening communties.

The Family Security Plan was founded on a simple idea, every working family deserves access to affordable financial protection. Guided by the credit union philosophy of People Helping People, we work alongside our credit union partners to provide trusted insurance solutions that help families protect their loved ones and plan for the future. Our commitment to Trust, Teamwork, and Transparency is at the heart of everything we do.

How it all began

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1973
Founders Stanley Sussman and John Schmitt II recognized that average wage earners were underserved by traditional insurance providers. Guided by the credit union philosophy of “people helping people,” they saw an opportunity to partner with credit unions to bring affordable financial protection to working families.
1973
1980's
The company officially became Schmitt Sussman Enterprises (dba PFP) establishing its first headquarters in Bridgeport, Connecticut, and began partnering with major institutions, including MCU in New York City.
1980's
1990's
As the company continued to grow, operations expanded to its current headquarters in Orange, CT, and the suite of insurance products officially became known as The Family Security Plan. During this period, FSP embraced telecommunications, making it easier for credit union members to purchase insurance by phone.
1990's
2000's
The company was deeply connected to the September 11 attacks through our long-standing relationships with several credit unions whose members included many first responders and city employees who lost their lives. After identifying more than 30 insured members among the victims, we proactively contacted their beneficiaries, many of whom were unaware the policies existed, and guided them through the claims process. It was an honor to provide meaningful support to families during such a tragic time.
2000's
Today
Today, The Family Security Plan is powered by more than 250 employees serving credit unions across 24 states with over 200,000 policyholders. In addition to providing valuable insurance solutions, FSP offers comprehensive business services designed to help credit union partners grow and better serve their members.
Today
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Whole Life Insurance

Get to know the people and culture behind FSP

Meet the visionary executive team leading our second-generation business into the future, combining decades of industry expertise with a forward-thinking approach to member engagement and credit union growth.
Our Leadership
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Product Assessment
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What best describes your current life situation?
How old are you?
Are you currently employed?
What is your biggest financial concern if something unexpected happened?
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Which of these apply to your current situation?
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How long do you need coverage?
Would you like to cover anyone else in your family?
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How would you describe your lifestyle?
What matters most to you in an insurance plan?
What weekly budget are you comfortable with for insurance?
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    Coverage Quiz
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    What’s your age range?
    Do you support children, a spouse, or other family members?
    Have you had a big life change lately?
    What best describes your job situation?
    Do you or your spouse work in a high-risk job?
    (for example a firefighter, police officer, construction worker, etc.)
    How long could your household stay afloat if your income stopped?
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    Do you have emergency savings set aside?
    Do you have life or supplemental insurance through work or elsewhere?
    Will your insurance coverage continue if you leave your job or retire?
    Have you reviewed your insurance in the past year?
    Do you have any major debts?
    If something happened to you, could your family maintain their lifestyle?
    Are you concerned about losing income if you couldn’t work?
    What types of insurance are you open to learning more about?
    Select all that apply
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    What’s your monthly budget for coverage?
    Your Insurance Coverage Score is Ready!
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      Credit Union Health Score
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      Credit Union Health
      We innovate from within, embracing needed change with speed and implementing new ideas as part of a formal strategic plan.
      Are your ideas truly inspired from within your team? Does implementation happen, or do great ideas stall between inspiration and execution?
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      Credit Union Health
      Our third-party relationships are genuine strategic partnerships that advance our long-range and short-term strategies.
      Do your partners bring measurable value beyond their product or service, or do they simply fill a line item in the budget?
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      Credit Union Health
      Our leadership team holds itself and our teams accountable to clear, measurable goals, and everyone knows the numbers.
      Does the team know what is expected? Do they solve their own problems, or rely on the CEO to come up with solutions? Does everyone know and can recite the credit union's overall goals?
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      Channels Of Access
      We proactively reach out to our membership through outbound calling, email campaigns, and community outreach rather than waiting for members to come to us.
      Industry data shows only 30% of loan origination comes from proactive channels. Where does your credit union stand? Insurance is 95% proactive: how proactive are you?
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      Channels Of Access
      Our Business Development Team systematically visits employer groups and intentionally builds lasting relationships with key contacts throughout.
      Is your BD team held accountable to visits and results? Are contacts tracked continuously, not just when a position turns over?
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      Channels Of Access
      Our online and mobile banking, social media, and email marketing actively generate interest in products and services, pointing members toward educational content and referrals.
      Do you have your own content or do you pull from outside? Is it personalized and segmented by member life cycle, or are you still sending blanket messages to your entire membership?
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      Channels Of Access
      Our branches and contact center are optimized to educate members and generate meaningful cross-selling results, not just service transactions.
      How is cross-selling measured? Is it consistent across the team, or dependent on a few top performers? Does everyone know the numbers, and are those numbers celebrated?
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      Member Engagement
      We have a systematic outbound engagement program that builds trust before the call, uses member data to personalize each conversation, and produces measurable results.
      Is it truly systematic, or occasional and one-off? Do you warm up the call with personalized emails first? A program that runs occasionally produces occasional results.
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      Member Engagement
      Our member engagement conversations consistently lead to action - members participating in appropriate products and services - and we track and celebrate those results.
      What is the desired call to action on each engagement, and is it consistently measured? Are the actual results meeting the purpose of the program?
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      Member Engagement
      We measure the critical metrics of our engagement program - loan conversions, cross-sell results, retention rates - and use that data to make real decisions.
      Can you show the results of your engagement program right now in a report, not an estimate? A program without data is a program running on belief.
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      Your Credit Union Health Report is ready. Enter your information below and a Family Security Plan specialist will be in touch to walk through your results.

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