OUR MANAGEMENT
Our Management Team is committed to leading our organization to success. Each leads a talented team to help drive our growth. Get to know them…
MEET OUR UPPER MANAGEMENT TEAM
Charisse Caraballo
VP – MCU
Charisse - or Reece, as some people call her - is more of a cheerleader, team coach, and sometimes therapist at PFP | The Family...
Charisse Caraballo – VP – MCU (Municipal Credit Union)
Charisse - or Reece, as some people call her - is more of a cheerleader, team coach, and sometimes therapist at PFP | The Family Security Plan.® For the last 15 years she has enjoyed guiding and motivating her team to reach their full potential. She believes challenges make life interesting, and overcoming them is what makes life meaningful. When she isn’t at the office, she can be found playing and watching tennis, weightlifting, doing CrossFit, and traveling. Her passions include interior design and mentoring youth.
Alphonse Casciola
AVP, Regional Manager – Long Island, NJ, PA
Al has been with us for 10 years now. He believes his career at PFP | The Family Security Plan® provides him with one of the best prizes that life has...
Alphonse Casciola – AVP, Regional Manager – Long Island, NJ, PA
Al has been with us for 10 years now. He believes his career at PFP | The Family Security Plan® provides him with one of the best prizes that life has to offer… a chance to work hard at work worth doing. He lives by the philosophy "the pessimist complains about the wind, the optimist expects it to change, the leader adjusts the sails." His favorite movies include Green Was My Valley, The Godfather, It’s a Wonderful Life, and Vanilla Sky.
Kim Clark
VP, Regional Manager – GA, IL, MI, MO, TX
Kim considers herself an empowering coach to the sales reps in her regions. As a cancer survivor, she knows firsthand how...
Kim Clark – VP, Regional Manager – GA, IL, MI, MO, TX
Kim considers herself an empowering coach to the sales reps in her regions. As a cancer survivor, she knows firsthand how our products can provide peace of mind when you are faced with one of the most devastating times in your life; this is what makes what she does so rewarding. Her hobbies include boating, dancing, music, attending concerts, shopping, and spending time with family and friends. She is also passionate about volunteering with cancer support groups.
Holly Cook
AVP, Manager – MO, IL
A better title for Holly would be Lead Support and Motivator for the MO/IL Region. Holly’s favorite part of her job is the opportunity to be...
Holly Cook – AVP, Manager – MO, IL
A better title for Holly would be Lead Support and Motivator for the MO/IL Region. Holly’s favorite part of her job is the opportunity to be a positive influence on others around her on a daily basis. She also enjoys supporting her team by finding and creating new opportunities. Some of Holly’s hobbies include running, reading, gardening and cooking. A fun fact about Holly: Her favorite TV shows are New Amsterdam and This Is Us.
Tina Curtis
AVP – Resource, Compliance, Facilities
Tina should be called our Director of Values and Office Ninja at PFP | The Family Security Plan.® She knows our company...
Tina Curtis – AVP Resource, Manager Resources and Facilities
Tina should be called our Director of Values and Office Ninja at PFP | The Family Security Plan.® She knows our company inside and out, as she has been here for 35 years, which makes her the perfect person to oversee Resource, Compliance, and Facilities. Tina believes you should always look for opportunities (large and small) to leave the world a better place. In her spare time she enjoys spending time with family, traveling, camping, snowmobiling, and yoga.
Frank DeDonato
VP – New Business
Frank - known as Frankie D. here at PFP | The Family Security Plan® - has been with us for almost 25 years now! He finds being able to build...
Frank DeDonato – VP – New Business
Frank - known as Frankie D. here at PFP | The Family Security Plan® - has been with us for almost 25 years now! He finds being able to build long-lasting relationships with our credit union partners truly rewarding. The friendships he creates while enhancing the lives of our members has been his motivation. A few of his passion projects include: board member for MHDF, board member of CCUF (Carolinas Credit Union Foundation), and committee member of PFP’s FSP Foundation. In his free time he likes to golf, cook (mostly Italian!), and entertain.
Terry Gottleib
AVP, Director – Human Resources
Terry should be considered our resident Good Vibe Officer. She loves the people she works with, having fun...
Terry Gottleib, SHRM-SCP – AVP, Director – Human Resources
Terry should be considered our resident Good Vibe Officer. She loves the people she works with, having fun, and making her co-workers laugh. She enjoys the creative freedom and the chance to make a difference in the business and in individuals’ lives. In her free time, Terry likes hanging out on the beach, SCUBA diving, reading, hiking, theater, film, dogs, and gardening. A couple of her passion projects include Refugee Resettlement and Random Acts of Kindness. She loves the movie The Color Purple, which never fails to make her cry.
Brooke Halacy
AVP, Manager – Customer Connect
Brooke drives the connection between our agents and policyholders. She is a mentor and cheerleader to...
Brooke Halacy – AVP, Manager – Customer Connect
Brooke drives the connection between our agents and policyholders. She is a mentor and cheerleader to everyone she works with. Inspiring her team to be the best that they can be and being able to protect more families is what motivates her each day. Outside of work she is passionate about anything having to do with her children, and she enjoys getting involved in their schooling and activities. Her hobbies include dance, writing, reading, and kickboxing. Her favorite movie is Footloose!
Megan Howard
AVP, Manager – Project Development, Marketing
Megan is the manager of our Any Freakin’ Idea Department, which is exactly what Project Development does...
Megan Howard – AVP, Manager – Project Development
Megan is the manager of our Any Freakin’ Idea Department, which is exactly what Project Development does; they take ideas and bring them to life. Megan’s role allows her the opportunity to help make our policyholders’ lives easier while cultivating opportunities to put our products in the hands of the people who need them most. When she isn’t working, Megan - who is a baseball mom to her three boys - enjoys spending time with her children, running, and going to the beach. She is also an Ambassador for the Shatterproof organization. Fun fact: Megan’s favorite movie is The Blob.
Lisa Jacobson
AVP, Manager – Customer Care, Quality Assurance
As our leader of Customer Care and QA, a better title for Lisa would be Manager of the Melting Pot, because...
Lisa Jacobson – AVP, Manager – Customer Care, Quality Assurance
As our leader of Customer Care and QA, a better title for Lisa would be Manager of the Melting Pot, because every day is different. She enjoys working with her staff to identify opportunities for development, coaching and training. Finding more efficient ways to improve the customer experience is important to Lisa. The most rewarding part of her job is receiving positive feedback from customers. In her spare time Lisa likes to read, garden, and ski. She also volunteers at her church and participates with the ALS Foundation.
Sharon Kearney
VP, Director Finance, Accounting
Sharon has been crunching numbers with us for the past seven years. Everyone knows Sharon by her favorite...
Sharon Kearney – VP, Director Finance, Accounting
Sharon has been crunching numbers with us for the past seven years. Everyone knows Sharon by her favorite quote, "Beat the budget." She enjoys working with a great team of people and always learning new and innovative ideas. She believes in being fair to everyone while also being business smart. In her free time she likes to read and walk trails. Sharon also participates in ALS and Cancer walks. Her favorite movie is The Replacements.
Lou Scigliano
AVP, Manager – Channel Development
Lou has been with us for 12 years and currently oversees our Customer Acquisition Team (CAT). A better title for him...
Lou Scigliano – AVP, Manager – Channel Development
Lou has been with us for 12 years and currently oversees our Customer Acquisition Team (CAT). A better title for him would be CAT Daddy, as one of the things he enjoys most is helping others succeed in sales. He enjoys being part of a team that is protecting credit union members and making them part of our policyholder community. His philosophy on business is to do what works. In his free time he enjoys CrossFit and playing rugby.
Fred Solivan
AVP, Regional Manager – FL, NC, SC
“If you believe it, you will achieve it” is a motto Fred has lived by for his nine years with the company. Fred is creative and...
Fred Solivan – AVP, Regional Manager – FL, NC, SC
"If you believe it, you will achieve it" is a motto Fred has lived by for his nine years with the company. Fred is creative and motivating, and he thrives on helping others succeed. When he isn’t working, Fred enjoys spending time with his wife and two sons. He likes to work out with his family and attend top artist concerts in Miami, where the sun is always shining!
Mark Young
AVP, Manager – MD, DC
Mark has been with PFP | The Family Security Plan® for nine years now. He enjoys being able to lead, train and coach his team to help them be...
Mark Young – AVP, Manager – MD, DC
Mark has been with PFP | The Family Security Plan® for nine years now. He enjoys being able to lead, train and coach his team to help them be the best they can be. His favorite quote is "Some people want it to happen, some wish it would happen, others make it happen" by Michael Jordan. When he’s not working, he enjoys spending time with his family, traveling, and playing sports. He also coaches his daughter’s AAU basketball team. His favorite movie is Coming to America.
Matthew Ziino
AVP, Manager – Business Analysis, Information Technology
As our leader of Business Analysis and IT, a more suitable title for Matt would be “King Geek.”
Matthew Ziino – AVP, Manager – Business Analysis, Information Technology
As our leader of Business Analysis and IT, a more suitable title for Matt would be "King Geek." One of the things he enjoys most about his job is having the opportunity to work together as a team to deliver peace of mind to our customers. Matt likes to stay on top of new tech trends and, like a true IT guy, his favorite quote is "Have you tried turning it off and on again?" When Matt isn’t at work he likes spending time with family, traveling, the outdoors, and video games. He is also passionate about animal welfare, and he serves on PFP’s FSP Foundation Committee.