How to file a claim

Filing a claim has never been easier

woman sitting at desk looking thoughtfully at her laptop screen

What you need to get started

Before filing your claim through the FSP Mobile App, please have the following ready:

Your policy number and/or the Social Security Number of the policyholder.
Not sure which policy you have? Contact our Family Security Plan customer service team for assistance.

Quick and easy online filing
Submit your claim anytime, anywhere through the FSP Mobile App - no paperwork, no phone hold times.
Confirmation right away
Once submitted, you'll receive an immediate confirmation that your claim has been received and is being reviewed.
Transparent process every step of the way
Track your claim status directly through the FSP Mobile App so you always know where things stand.
Support when you need it
Have questions during the process? Our customer service team is ready to help guide you through every step.

Prefer to manage your policy online?

Prefer to manage your policy online?

Log in to the FSP Mobile App to securely view your policy information, file claims, and manage payments all in one place.

Manage Your Policy

customer service rep

Need to speak with someone?

Contact Customer Service at (800) 243-2292 Monday through Friday, 9:00 am to 5:00 pm (ET)

What best describes your current life situation?

How old are you?

Are you currently employed?

What is your biggest financial concern if something unexpected happened?

Select all that apply

Which of these apply to your current situation?

Select all that apply

How long do you need coverage?

Would you like to cover anyone else in your family?

Select all that apply

How would you describe your lifestyle?

What matters most to you in an insurance plan?

What weekly budget are you comfortable with for insurance?

Almost there! Where should we send your personalized recommendation?

A Family Security Plan® specialist may also reach out to answer any questions.

Leave the quiz?

If you exit now, your answers won't be saved and you will need to start over next time.

Exit Quiz Keep Going

What’s your age range?

Do you support children, a spouse, or other family members?

Have you had a big life change lately?

What best describes your job situation?

Do you or your spouse work in a high-risk job?

(for example a firefighter, police officer, construction worker, etc.)

How long could your household stay afloat if your income stopped?

coverage quiz image 01

Do you have emergency savings set aside?

Do you have life or supplemental insurance through work or elsewhere?

Will your insurance coverage continue if you leave your job or retire?

Have you reviewed your insurance in the past year?

Do you have any major debts?

If something happened to you, could your family maintain their lifestyle?

Are you concerned about losing income if you couldn’t work?

What types of insurance are you open to learning more about?

Select all that apply

What’s your monthly budget for coverage?

Your Insurance Coverage Score is Ready!

Enter your details below to view your complete results.

Leave the quiz?

If you exit now, your answers won't be saved and you will need to start over next time.

Exit Quiz Keep Going

Credit Union Health

We innovate from within, embracing needed change with speed and implementing new ideas as part of a formal strategic plan.

Are your ideas truly inspired from within your team? Does implementation happen, or do great ideas stall between inspiration and execution?

0

10

Completely disagree

Completely agree

Credit Union Health

Our third-party relationships are genuine strategic partnerships that advance our long-range and short-term strategies.

Do your partners bring measurable value beyond their product or service, or do they simply fill a line item in the budget?

0

10

Completely disagree

Completely agree

Credit Union Health

Our leadership team holds itself and our teams accountable to clear, measurable goals, and everyone knows the numbers.

Does the team know what is expected? Do they solve their own problems, or rely on the CEO to come up with solutions? Does everyone know and can recite the credit union's overall goals?

0

10

Completely disagree

Completely agree

Channels Of Access

We proactively reach out to our membership through outbound calling, email campaigns, and community outreach rather than waiting for members to come to us.

Industry data shows only 30% of loan origination comes from proactive channels. Where does your credit union stand? Insurance is 95% proactive: how proactive are you?

0

10

Completely disagree

Completely agree

Channels Of Access

Our Business Development Team systematically visits employer groups and intentionally builds lasting relationships with key contacts throughout.

Is your BD team held accountable to visits and results? Are contacts tracked continuously, not just when a position turns over?

0

10

Completely disagree

Completely agree

Channels Of Access

Our online and mobile banking, social media, and email marketing actively generate interest in products and services, pointing members toward educational content and referrals.

Do you have your own content or do you pull from outside? Is it personalized and segmented by member life cycle, or are you still sending blanket messages to your entire membership?

0

10

Completely disagree

Completely agree

Channels Of Access

Our branches and contact center are optimized to educate members and generate meaningful cross-selling results, not just service transactions.

How is cross-selling measured? Is it consistent across the team, or dependent on a few top performers? Does everyone know the numbers, and are those numbers celebrated?

0

10

Completely disagree

Completely agree

Member Engagement

We have a systematic outbound engagement program that builds trust before the call, uses member data to personalize each conversation, and produces measurable results.

Is it truly systematic, or occasional and one-off? Do you warm up the call with personalized emails first? A program that runs occasionally produces occasional results.

0

10

Completely disagree

Completely agree

Member Engagement

Our member engagement conversations consistently lead to action - members participating in appropriate products and services - and we track and celebrate those results.

What is the desired call to action on each engagement, and is it consistently measured? Are the actual results meeting the purpose of the program?

0

10

Completely disagree

Completely agree

Member Engagement

We measure the critical metrics of our engagement program - loan conversions, cross-sell results, retention rates - and use that data to make real decisions.

Can you show the results of your engagement program right now in a report, not an estimate? A program without data is a program running on belief.

0

10

Completely disagree

Completely agree

One last step.

Your Credit Union Health Report is ready. Enter your information below and a Family Security Plan specialist will be in touch to walk through your results.

Leave the quiz?

If you exit now, your answers won't be saved and you will need to start over next time.

Exit Quiz Keep Going