“How can I help protect your family today?”
Lisa took this greeting seriously. As a Customer Assistance Representative at PFP | The Family Security Plan®, she knew that the products offered to the community provided families with a tremendous benefit. It was her responsibility to answer any questions they may have and to assist them in any way possible. She had many tools to draw from, including her years of experience with the company.
“Today is a great day for me!” said a long-time policyholder. “I have decided to open a hair salon and have been saving up my whole life to do it. I am 50 this year and am ready to own a business.”
“That is wonderful! Congratulations on your new business,” exclaimed Lisa. “Is there something that I can assist you with regarding your Program here at PFP | The Family Security Plan®?”
“Yes. I know how difficult this dream will be on my finances. I will have to dig deep in order to reach my goals. I am concerned that the huge investment I will have to make in starting my business will make it tough for me to pay for my policy. What can I do?”
“That would be terrible. Let us review what you have and see if there are any options that make sense.” Lisa offered with a combination of excitement and shared concern.
Over the next several minutes, Lisa confirmed key pieces of information and completely reviewed the benefits of the insurance protection purchased many years ago.
Then it happened. The following sentence defined the call and the policyholder’s life forever.
“You have been paying for this policy for about 20 years. And since it is a “whole life” insurance policy, it has built up a significant amount of cash value, which is money you can borrow today if you wish. You have $10,500 available to you. Were you aware of this benefit of PFP | The Family Security Plan®?
“That is unbelievable! You mean instead of discussing all of the reasons why I should not cancel this policy, you have found a way for me to access my cash value by taking a policy loan? That is perfect. With the money available to me, I will have enough to get a jump-start to launch my beauty salon dream. Thank you. Thank you. Thank you! I just love PFP | The Family Security Plan®.”
“Ma’am, it is my pleasure to help you….”
As the conversation continued, the PFP | Family Security Plan® policyholder realized that the great decision she made many years ago paid off when she needed it most. The whole life insurance policy purchased through her credit union gave her protection in the event of her passing and cash value to be used if she decided to do so while she was living.
We are here for you and your family!
PFP | The Family Security Plan® Whole Life Insurance Protection was designed for the average wage earner with affordable, permanent protection. Your premiums will not increase and benefit will not decrease unless you choose to do so. In the event of your passing, the proceeds received from your whole life insurance policy are tax-free. Your family will be able to utilize the cash benefit to meet their needs without restriction.
Let us help provide peace of mind for your family. For more information on whole life insurance visit our Whole Life Insurance or call 855-789-4976 to speak with a dedicated PFP | The Family Security Plan® Representative.
Written By: David J. Sussman Esq. CLU